Privacy Policy

Introduction

Bramley House respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights. It applies when you use the website bramleyhouse22.com, make an enquiry or a booking, or otherwise interact with us.

Who we are

Bramley House is a luxury, fully accessible holiday property in Loughbrickland, County Down, Northern Ireland.

Controller: Bramley House
Contact person: Mairead McLean
Email: bramleyhouse22@gmail.com
Postal address: Bramley House, 22 Scarva St., Loughbrickland, Banbridge, BT32 3NH

If you have any questions about this policy or your data, please contact us using the details above.

Scope

This policy covers personal data processed under the UK General Data Protection Regulation and the Data Protection Act 2018. It also references the Privacy and Electronic Communications Regulations for cookies and similar technologies.

Information we collect

We collect only what we need for the purposes set out below.

Personal details

• Name
• Email address
• Telephone number

Booking and stay details

• Dates of stay
• Number of guests
• Special requests or accessibility requirements that you choose to share

Communications

• Messages sent by contact form or email
• Feedback and testimonials that you choose to provide

Technical and usage data

• IP address
• Device and browser type
• Pages viewed, referring sites, and time spent on pages
• Cookie identifiers and similar technologies

How we use your information

We use your information to provide and improve our services.

• Respond to enquiries and provide quotes
• Process and manage bookings and payments, including through third party booking platforms
• Provide customer service before, during and after your stay
• Personalise and improve the website experience and troubleshoot issues
• Keep financial and booking records for legal and tax purposes
• Comply with legal obligations and respond to lawful requests from authorities

We do not sell your personal data.

Lawful bases for processing

We process your personal data under the following legal bases.

• Contract. To take steps at your request before entering into a contract and to perform a contract with you, for example to manage a booking
• Consent. For example, when you submit a contact form or opt in to non essential cookies. You can withdraw consent at any time
• Legitimate interests. To improve our website, protect our services, and communicate with guests and prospective guests in a way that is proportionate and expected
• Legal obligation. To meet obligations under tax, accounting or other applicable laws

Children

Our accommodation and website are not intended for children to use without adult involvement. We do not knowingly collect personal data from children without appropriate consent.

How long we keep your information

We keep personal data only for as long as needed for the purpose collected.

• Enquiry records. Up to 18 months after last contact
• Booking records and invoices. Seven years from the end of the financial year
• Technical logs. Up to 12 months
• Cookie consent records. Up to 6 months, or longer if required by law

We may keep data longer if required for legal claims or to comply with law.

Sharing your information

We share personal data with trusted providers that help us run the website and deliver our services. They only process your data on our instructions and must keep it secure.

Typical providers

• Website hosting and security services
• Email service provider
• Booking and channel management platforms such as Booking dot com
• Web analytics provider to help us understand site usage
• Payment service providers where relevant

We also share data where required by law or to protect our rights or the rights of others.

International transfers

Where a provider is outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place. These safeguards may include the UK International Data Transfer Agreement, the EU Standard Contractual Clauses, or an adequacy decision.

Security

We use administrative, technical and physical measures designed to protect personal data. These include encryption in transit using HTTPS, access controls, and regular updates to hosting and website software. No method of transmission or storage is completely secure, but we work to maintain a high standard of security.

Your rights

Subject to legal limits, you have the following rights.

• Right of access. Ask for a copy of your personal data
• Right to rectification. Ask us to correct inaccurate or incomplete data
• Right to erasure. Ask us to delete your data when it is no longer needed
• Right to restrict processing. Ask us to limit how we use your data
• Right to object. Object to certain processing based on legitimate interests
• Right to data portability. Receive your data in a structured, commonly used format where processing is based on consent or contract
• Right to withdraw consent. Withdraw consent at any time where relied upon

To exercise these rights, contact us using the details above. We may need to verify your identity before responding.

Complaints

You can complain to us at any time. You also have the right to complain to the Information Commissioners Office.

Information Commissioners Office

• Website ico dot org dot uk
• Telephone 0303 123 1113

Changes to this policy

We may update this policy to reflect changes to our practices or legal requirements. The latest version will always be on this page with the date shown at the top.

Bramley House GDPR Statement

This statement supplements the Privacy Policy and sets out how Bramley House complies with the UK GDPR and the Data Protection Act 2018.

Governance and accountability

• We maintain records of processing activities and assess data protection risks where appropriate
• Staff and contractors are expected to handle personal data responsibly and receive guidance on good data protection practices

Lawful processing

• We identify a lawful basis before collecting personal data and limit processing to what is necessary
• Where we rely on consent, we request a clear, affirmative action and keep a record

Data protection by design and by default

• We consider privacy during website and system changes and use settings that minimise data collection

Data processors

• We select processors that offer appropriate technical and organisational measures
• We have written terms in place governing processing

Data breach response

• We assess any suspected personal data breach without delay
• Where required, we notify the Information Commissioners Office within 72 hours and inform affected individuals without undue delay

International transfers

• We use approved transfer safeguards where data leaves the United Kingdom or EEA

Contact

• For GDPR related questions, contact Mairead McLean at bramleyhouse22@gmail.com

Bramley House Cookie Policy

What cookies are

Cookies are small files that are stored on your device when you visit a website. They help the site function and provide insights into how it is used. Similar technologies such as pixels and local storage may also be used.

How we use cookies

We use cookies for the following purposes.

• Essential. Enable core functions such as page navigation, security and load balancing. The site cannot function properly without these cookies
• Functional. Remember choices such as accessibility preferences
• Analytics. Help us understand how visitors use the site so we can improve it
• Third party. Enable features provided by other services such as Booking dot com or embedded media

Non essential cookies are used only with your consent.

Cookies we may set

The exact cookies can vary over time. Examples are provided below.

Managing your cookie choices

On your first visit you will see a cookie banner that allows you to accept all, reject non essential, or manage preferences. You can change your preferences at any time by selecting Cookie settings in the site footer.

You can also control cookies via your browser. The following links explain how to manage cookies in common browsers.

• Chrome support dot google dot com
• Edge support dot microsoft dot com
• Firefox support dot mozilla dot org
• Safari support dot apple dot com

Blocking or deleting cookies may affect site functionality.

Third party cookies

Some cookies are set by third parties. We do not control these cookies directly. Please review the privacy and cookie policies of the relevant providers.

Examples of third parties we may use

• Booking dot com for reservations and referral tracking
• An analytics provider such as Google Analytics or Plausible for website measurement
• Embedded media platforms where used

Updates to this policy

We may update this Cookie Policy to reflect changes in technology or legal requirements. The latest version will be available on this page.

Contact

Questions about cookies or your privacy can be sent to bramleyhouse22@gmail.com